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How recalls of defective products are passed on to consumers


Everyday residents in Pennsylvania buy various types of products. Whether it is a home good, health product, entertainment device or automobile, consumers are under the impression that the product that they just purchased is not only properly made but also safe. Despite this belief, consumers could come into contact with a defective product. In some cases, the defective good could have a recall and the consumer could have some rights and options in the situation.

In order to avoid consumer injuries, damages and losses, companies will make a recall on product known to have a design or manufacturing defect. Once it is known that a product has some sort of defect, the manufacturer, distributor or retailer has the duty to warn and distribute a recall notice in a manner that will put a large percentage of consumers on notice of this recall.

How are recall notices of defective products passed on to consumers? There are various methods and strategies that help optimize the effectiveness of the recall. In most cases, the compliance officer handling the case will determine the most effective approach in order to reach a vast majority of the consumers of the recalled product.

The Internet or email is used to pass on a press release or a recall alert to known consumers. The company should post the recall on their website, post a recent product review on their blog and send a stop-sale notification to all retailers, dealers, distributors and websites. Social media sites should also be used to post the recall notice. In some cases, posters and window clings are used to put consumers on notice.

The radio, television and print are methods to post the recall and helps reach a larger consumer group. Lastly, the telephones and cellphones could be used to help inform and warn consumers. Whether it is a direct call to consumer, providing a hotline or sending a text message regarding the recall, this method could pass the recall information on directly to the consumer.

When a product is defective it could become dangerous and harm a consumer. Even if a recall notice has been put in place, an injured consumer has rights and options. In some cases, a product liability suit could be filed to cover compensation for their injuries, losses and damages. When consumers are injured by a product, they should understand what legal rights they have and options they could take to recover their losses.

Source: Cpsc.gov, "Types of CPSC Recall Notifications," accessed Feb. 23, 2015

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